There are NO REFUNDS on any copyrighted or licensed pattern, workbook or other. All other merchandise must be in it's original package and unopened or used. All refunds are subject to a 15% Restocking and Merchant Service Fee. Effective: April 01, 2018 We have a flat rate shipping fee of $10.00 for USPS Priority mail up to $149.99. Orders over $150.00 ship USPS Priority mail FREE.